Dear Khalid, Thank you very much for your valuable feedback. It was unfortunate that aspect of your experience did not reflect the usual standard of experience that we provide to our guests. In this regard, kindly accept my sincerest apologies, rest assured, all of your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experiences that you had, I do hope that you will in due course provide us with another chance to Kingfisher Lodge with the focus to restore your confidence in our team and our service. We look forward to having the opportunity to welcome you back. Kind regards, Shafik Alaaeddine General Manager