Dear Paju19, Warmest greetings from Hilton Ras Al Khaimah Resort & Spa and welcome back! My team and I want all of our guests to have an excellent experience that we are so proud of and that is why we are constantly doing our best to anticipate our guest’s need in order to fulfill them. It is wonderful to know that you appreciated all the services we provided to you; it will always be our pleasure to provide them. Most of all, thank you very much for recognizing a crowd of our Team Members, Nek, Nazmul, Anarul, Vishnu, Mamun, Leslie, Rabin, Juliemar, and JB for making your holiday more comfortable. Please rest assured that your comments will be shared to them and the rest of the team to serve as a motivation to continue on providing outstanding services to all of our guests. Again, thank you for recommending our hotel and we are looking forward to welcoming you back to another relaxing holiday experience. Kind regards, Ligia Brasoveanu Hotel Manager