Pool - Picture of Waldorf Astoria Ras Al Khaimah
Photo: Pool
From Review : Beautiful luxurious hotel but very deceiving and poor customer service of Waldorf Astoria Ras Al Khaimah
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Guests
+8
We went to the Waldorf Astoria with my husband for our wedding anniversary and although the hotel is very luxurious with spacious rooms we were extremely disappointed by the lack of customer care and service. The food was overly priced and not tasty. overall an average…
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Date of stay: June 2017
Response from AlanStocker, General Manager at Waldorf Astoria Ras Al Khaimah
Responded May 7, 2018
Dear hinda A, Thank you very much for sharing your review about your experience with us in June 2017. I would like to convey our heartfelt apologies for the inconvenience you have encountered during your stay. It is with regret to learn of your disappointment regarding the overall care and service provided by our team members. We are closely monitoring all of our guest feedback with each department head to ensure that we will not face the same issues again in the future. I hope that you will allow us the opportunity to restore your faith in Waldorf Astoria Ras Al Khaimah and thank you again for taking the time to leave your feedback. Yours sincerely, Alan Stocker General Manager
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