Dear LinziNiner, Warm greetings from Green Nature Diamond. We would like to use this opportunity to thank you for staying with us and taking your precious time to share this review. We sincerely apologise for any inconvenience that occurred, reassuring you that we are taking each note in genuine consideration. Your constructive feedback is extremely helpful and we have passed your comments along to the departments that are involved. It is regretful that we were unable to solve your challenges prior to your departure. We would like to make it our mission to turn your good experience into a great one and hope to have an opportunity to welcome you back the next time you visit.