Dear Mr. Janakat, We are very pleased to have the privilege of welcoming you at our hotel Grand Park Lara during the conference. We are really surprised to read that you have experienced an unpleasant event upon your arrival in our hotel. Guest satisfaction is highly valued in Grand Park Lara. Our entire team is doing its utmost to meet the expectations of our Guests. Therefore, our reception is always trying to assign the rooms in a very short time period, even before the internationally expected check in time of 2 p.m. We would like to remind you that our services are offered according to the concept as described on our website as well as our partners’. Please also note that your comments have been forwarded to our management team. We sincerely hope that we will have the opportunity to welcome you again in our hotel so we can regain your confidence in Grand Park Lara and to re-experience our hospitality and services. Kind regards, The Grand Park Lara Team