Dear Andushyk A, Thank you for taking the time to tell us about your experience at the Deevana Plaza Phuket Patong. I am sorry that your experience did not meet your expectations about your room and attentiveness of staff; please allow me to express my sincerest apologies. At Deevana Plaza, Phuket we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. “Your choice for all occasions” Manit Mooksaeng