Dear Sir/ Madam, Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued. Also please accept our sincere apologize for any incident or any inconvenience cause and be assured that the corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future. Once again, thank you for choosing The Charm Resort for your holidays in Phuket. Sincerely yours, The Charm Resort Phuket