Dear Anthony1962, Sawasdee Krab! Greetings from SLEEP WITH ME HOTEL design hotel @ Patong ! Thank you for choosing us as the destination for your holidays. On behalf of the staff and management, we would like to thank you for sharing your view on Trip Advisor which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions and greatly very appreciated in your feedback which is extremely valuable. We are very sorry that our service did not fully live up to your expectations and will work on training and our internal delivery processes with our team to deliver a memorable experience for our guests. We try to offer warm, efficient and friendly service to all guests. We thank you once again for the feedback and will definitely work on it to improve our services. With grateful thanks from all the team, Sutas Koydul Executive Assistant Manager