Dear Ghazal R, Thank you for your feedback. We are glad that you liked the location, the view and the room design. We took note of your remark about the attitude of front desk staff and the service at the restaurant and we are sorry that we fell short of your expectations. Your feedback is of great value to us and we do hope you will give us another opportunity to welcome you back to our resort again. If we can be of any further assistance please do not hesitate to contact us directly. Yours sincerely, Tipaporn Koonphol Deputy General Manager