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Balcony - Picture of Cross River Kwai, Kanchanaburi

Photo: Balcony

Nice ambient, modern decoration. But service need a lot of improvement
An interesting experience but not really suitable for children
Nice ambient, modern decoration. But service need a lot of improvement
Nice view and modern accommodation. By the way, there are some disappointment in service.
Nice ambient, modern decoration. But service need a lot of improvement
Nice view and modern accommodation. By the way, there are some disappointment in service.
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Voktana wrote a review Feb 2017
Bangkok, Thailand80 contributions10 helpful votes
+4
This resort has a great scene of river Kwai. Rooms and Outdoor with modern decorations, still new. There are three types of rooms. At river, near pool and second floor. I stayed at second floor type which is a cheapest but for me is a greatest view. No fitness. For room, toilet
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Date of stay: February 2017
Response from Saruth A, ผู้จัดการทั่วไป at Cross River Kwai
Responded Mar 10, 2017
Dear khun Voktana, Very much appreciate your feedback and thank you for stay with us at X2 River Kwai Resort. We are very sorry that your experience did not meet your expectation, especially our service. At X2 River Kwai Resort, we are aim to satisfy our guests with a high service quality. We are processing to train all staffs to meet the standard level. I had briefed all of our staffs about the issue that your were facing and I will make sure those things will never happen again for your next visit. Thank you again for your time and feedback. Hope to welcome you back again soon. Any assistant please contact me at "gm.rk@x2resorts.com". Best Regards, Saruth ANUMAS General Manager X2 River Kwai Resort
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