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Entrance - Picture of Thaala Bentota Resort

Photo: Entrance

From Review : 5-star amenities but 1-star service of Thaala Bentota Resort
5-star amenities but 1-star service
The huge beach at Bentota
5-star amenities but 1-star service
Nice hotel but has easily fixed flaws
2nd Room 216
Atri_Mandal wrote a review Oct 2018
Bengaluru, India606 contributions32 helpful votes
3.0 of 5 bubbles
This is a premier property right next to the beautiful Bentota beach and I saw some gr8 reviews on Tripadvisor before booking this hotel. However, sorry to say this but I was really disappointed with the staff there. They seemed to be either poorly trained or fresh recruits with
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Date of stay: September 2018
Response from Daviddesilvaavani, Operations Manager at Thaala Bentota Resort
Responded Oct 20, 2018
Hello Atri, Greetings from the AVANI Bentota Resort and AYUBOWAN, as we traditionally greet in Sri Lanka which means 'May you enjoy long life' Thank you for having selected to stay with us and for taking the time to share a review of the time spent with us. It was great that you liked the property including the amenities, views from the rooms and the location. I was rather disappointed not to mentioned concerned to hear that the staff interactions did not meet your expectations. I would appreciate if you let me know specifically the issues you faced so I could proactively address them. All of us at the AVANI Bentota Resort are fully trained to deliver a seamless guest experience and I would really like to know where we went wrong. I look forward to hearing from you. In the meantime I hope that you will consider visiting us again sometime and would greatly appreciate if you will contact me directly should the need arise. Sincerely David de Silva Operations Manager
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