Dear Adam, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We do our best to give the best hotel experience that so many of our guests have grown so fond of. I wish you had come to any of our hotel staff during your stay at the hotel – our staff is always willing to help & assist in any way possible …. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a great hotel experience. Sincerely, Vered Bavli Evening Manager