Dear Mr/ Mrs Fajaradiartha, warmest greeting from Golden Palace Hotel Lombok.. First of all, we were delighted to be your chosen hotel during your stayed in Lombok. It has been our pleasure to served you. We apologize for any inconvenience that has occurred to you. We feel grateful for all your comments regarding our service and property. Your improvement feedback is very important and will be highly appreciated as we constantly looking for ways to give better services. Golden Palace Hotel Lombok will be delighted to serve you as a special guest. We are looking forward to have another opportunity to welcome your next stay, and our entire team will provide best service. Thank you for staying with us.