Dear Mrs. Fransiska, Greetings from Swiss-Belinn Manyar Surabaya. Thank you for taking the time to review us. We are very appreciate your feedback. Our guest’s needs is our number one priority therefore hearing your experience about our hotel’s performances is important. We do apologize for the inconvenient matter that happen during your time in our hotel. For information, our hotel offer two types of room rate which is room with breakfast and room only without breakfast. Room with breakfast is entitled for 2 adults and 2 children between ages 0 – 5 years old. Regulation in our hotel, for additional breakfast we give 50% discount for children between ages 6 – 10 year old and full charge for children above 10 years old. Once again, thank you for your feedback. We will improve our overall performance and we hope that we can welcome you back in the near future to pleasant experience more. Best regards, Gifta Oktavia Rappe, General Manager