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Interior - Picture of The Trans Luxury Hotel, Bandung

Photo: Interior

From Review : Its not a 6 star hotel... of The Trans Luxury Hotel
Its not a 6 star hotel...
Luxury bathroom
Fountain at the main entrance
The Reception
Dragon's claw
tv and mini bar
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Other Recent Reviews

Italian7929 wrote a review Oct 2015
Singapore, Singapore198 contributions43 helpful votes
We chose this hotel because based on the hotel website its a six star hotel and who doesnt want to try such a hotel once. Its not that i want to trash the experience completely but i want to give the management a reality check since they claim to be a 6 star hotel, better than
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Date of stay: October 2015
Response from Farid P, General Manager at The Trans Luxury Hotel
Responded Oct 19, 2015
Dear Italian7929, Thank you for taking the time to share your experience with us on the TripAdvisor. First of all, we are delighted to read that you have enjoyed the comfort and hospitality of our overall facilities and services during your recent stay with us. Thank you for your kind compliments over the sincere services from our Hotel Assistant Manager as well as the great massage treatment at The Spa. Furthermore, please allow us to foremost extend our sincerest apologies for the inconvenience you had experienced over the lizard in the room and the services at The 18th Restaurant & Lounge also at the pool area. Please rest assure that this is not the type of services that is endorsed by The Trans Luxury Hotel Bandung. Therefore, this issue in particular has been discussed internally for immediate action and permanent improvements. Once again, we value your honest feedback as this helps us to keep our standards in check by delivering great experience to our guests. We really appreciated your review and we certainly hope to have the chance to welcoming you again to The Trans Luxury Hotel Bandung in the near future. Warmest regards, Farid Patria General Manager
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