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Balcony - Picture of The Payogan Villa Resort & Spa, Ubud

Photo: Balcony

From Review : Beauty with a few problems of The Payogan Villa Resort & Spa
Beauty with a few problems
The Payogan Villa Resort & Spa
Bath - 1 BR pool villa
Big rooms amazing view lovely and helpful staff but definitely not 5 stars
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Other Recent Reviews

BHollahan wrote a review Feb 2016
Singapore, Singapore77 contributions24 helpful votes
The grounds of the resort are stunning and the view from my villa were breathtaking. I stayed in a villa with a private pool. Based on the other reviews, I would surmise mine was not a refurbished villa. When I first entered my villa, I was thrilled. But after being there for
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Date of stay: February 2016
Response from PayoganVilla H, General Manager at The Payogan Villa Resort & Spa
Responded Feb 22, 2016
Warm greeting from the entire team of The Payogan Villa resort and SPA Ubud - Bali I would like to express our gratitude for the feedback toward to the property which would be our best guideline to improve the facilities and increasing staff services through to training and corrective maintenance. In regards to the room which was not completed with the proper facilities for instance; the Villa was not refurbished, internet was not working, the water pressure was very low, the Villa was very under air conditioned and the weather was very hot, please kindly accept our sincere apology for those inconvenience occurred while your - accommodation, which should not be happened. Your feedback would be prioritize to be fixed and follow up immediately since all of our valued guest deserved to offer best facilities and services. I will be part of your assistance and assigning most comfortable Villa, then improving to the above weakness point with the entire team if you would have returned by the near future. Once again thank you very for your constructive feedback, and it would be best experience learning from our mistake in order to moving forward. Best regards RM
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