Dear Our precious Guest , Warmest Greeting from Sapulidi Resort & Spa Ubud. Thank you very much for the review, Thank you for having chosen our resort as one of your holiday destinations. Please accept our deepest apology from the incovinient that you had during your stay in our resort. We are striving to improve our quality and service and therefore your review and feedback are needed and highly valued. We would like to thank you for having stayed with us, and we all look forward to the opportunity of again welcoming you back to Sapulidi Resort . Best regards, Sapulidi Bali Team