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Pool - Picture of Meliá Bali, Nusa Dua

Photo: Pool

From Review : Highs and Lows at my favourite place of Meliá Bali
Highs and Lows at my favourite place
Highs and Lows at my favourite place
Highs and Lows at my favourite place
I am very grateful to all staff!!!
I am very grateful to all staff!!!
I am very grateful to all staff!!!
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Other Recent Reviews

Eat, Pray, Love...
November 2021
Louisek wrote a review Dec 2019
Melbourne, Australia123 contributions41 helpful votes
On my 5th visit to this resort and this time left more disappointed than ever and not sure if I will pay the money and return. Ups - the staff as usual are wonderful and beautiful. Nothing too much trouble. The new deck area near the beach is a great addition, the kids club
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Date of stay: October 2019
Response from MeliaBaliIndonesia, Manager at Meliá Bali
Responded Dec 22, 2019
Dear Kazza2206, Warmest greetings from Melia Bali Hotel. First of all, allow us to express our gratitude for your loyal patronage to Melia Bali, and for coming to stay with us again as we always consider it a great pleasure to have you here. We appreciate the time you spent to share your feedback with us as it is vital in helping Melia Bali to provide a memorable holiday experience that meets the highest standards of excellence. We are glad to hear that our team still extended the impeccable service we pride ourselves in. Thank you, also, for recognizing the improvements we have made in the hotel. We are always looking for ways to enhance the experience of our guests, over the years we have added new facilities in the hotel, such as our new deck near our Sateria Restaurant equipped with comfortable day beds and sitting area overlooking the tranquil Nusa Dua ocean. We also introduced new activity in the Kids Club, namely the Family Movie Night every evening. Your acknowledgment is very encouraging and we will never cease in our efforts to constantly improve in all areas of our hotel. On the other hand, we are truly saddened to learn that we could not meet your expectation on several occasions this time, and you left the hotel disappointed with your overall experience. We greatly valued your patronage, and wish to extend our deepest apologies for the inconveniences you might have experienced. With regards to the cocktail, food and service quality offered in our outlets, we would like to assure you that your comments were shared with our Food and Beverage Director for further review. At the same time, your feedback concerning the availability of the sunbed, busy ambiance of the hotel and exclusivity of the Lagoon Access Junior Suite areas was escalated to the management team in order to take the appropriate measures and avoid situations, such as you described, in the future. Our aspiration is to keep you as one of our most valued guests, and sincerely hope this will not be a motive for you to not stay with us again as it is always a privilege to have you here. Once again, we reiterate our profound apologies and thank you for your feedback which enables us to enhance our service for all guests. Best regards, Isma Suryani Quality Control Officer
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