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Balcony - Picture of The Kana Kuta

Photo: Balcony

From Review : Not so happy stat of The Kana Kuta
Not so happy stat
3.5 stars
Our bed, honeymoon decor
Decent stay ( good room, great food, great staff, but too poor air conditioning)
The Kana Kuta
The Kana Kuta

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aviraj C wrote a review Dec 2017
Gurugram (Gurgaon), India15 contributions1 helpful vote
3.0 of 5 bubbles
I went to the kana on 4 Dec to 6 Dec. first of all the bathroom is too small. I didn’t like it at all. The food is ok, nothing to complain. The worst part is when customers check out they keep the customers waiting so that they can check the room which is very frustrating.
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Date of stay: December 2017
Response from KanaKuta, Front Office Manager at The Kana Kuta
Responded Dec 27, 2017
Dear aviraj C, Thank you for staying at The Kana Kuta, Hotel and writing a detail review about your stay on TripAdvisor. We appreciate for taking time to share your stay experience with the TripAdvisor viewers and sorry to learn that your stay with us didn't meet your expectation. For your information that upon guest check out, our Housekeeper will need approximately for five minutes only to check the guest room condition as well as to ensure that no guest belonging was left unattended. Traveler's feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care. Please contact us directly at reservation@thekana.com to get a special rate for your next visit. We look forward to welcoming you back to The Kana Kuta Hotel in the near future. Sincerely, Agung J
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