Entrance - Picture of The Amber - Vermont Estate, Mussoorie
Photo: Entrance
From Review : Nice quite place,food and water is too expensive of The Amber - Vermont Estate
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Idyllic monsoon retreat
August 2023
It's bit away from maddening mall road crowd. The rooms are comfortable and staff very helpful. Breakfast and dinner was ok - nothing great. We were here for four nights and had a good stay. Although we fell sick on the second day, I think due to their RO water. So we started…
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Date of stay: May 2018
Response from rakesh s, General Manager at The Amber - Vermont Estate
Responded May 22, 2018
Dear Guest, Thank you for reaching out to us on TripAdvisor. We are sad to know that you did not have as great an experience with us as we would have liked you to have. I have personally looked into the points highlighted by you above and would like apologize for not meeting your expectations. Sorry to hear about the ill health of your child. Please allow me to inform you that we take all necessary precautions and adhere to highest food and water safety standards. a) Your daughter was vomiting when you arrived. She threw up as soon as she came out of the car, again in the restaurant and finally in-front of your room. The ill health of your daughter was most probably caused by motion sickness and not our RO water. All our RO units are regularly manatined and serviced every 15 days and most guests prefer RO water over the mineral water. b) As per the rates of the menu items mentioned by you, we would like to point out that the cost of the 3 itmes comes to under 600/- and not over 700/- as mentioned by you. Warm Regards Rakesh Saluja General Manager
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