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From Review : Royal Treatment of ITC Mughal, a Luxury Collection Resort & Spa, Agra
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kamalsahdev wrote a review Aug 2019
Greater Noida, India20 contributions
+6
Its my second visit in 2 years and this place is a great spot to unwind. Kayakalp Spa is one of the finest spas across Delhi NCR or North India...I think ITC needs to work on their staff profiles I find lot of diffrence in their approach and attitude...I am mentioning only about
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Date of stay: August 2019
Response from ITCMUGHAL, General Manager at ITC Mughal, a Luxury Collection Resort & Spa, Agra
Responded Sep 2, 2019
Dear Guest, Namaskar!! I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the food and services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our “Quest for Quality” However, we have also taken cognizance of your feedback regarding your experience with the attitude of the associate and Manager at the Spa reception and without meaning to offer any excuses sincerely apologize for the dissonance faced. You have my assurance that necessary administrative action has been initiated for improvement. We sincerely hope that you will provide us with another opportunity to restore your confidence in ITC Mughal. We value your patronage and look forward to your continued support. Yours sincerely, Rajat Sethi General Manager
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