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Interior - Picture of Trident Udaipur

Photo: Interior

From Review : 98% Excellent but for one negative.... of Trident Udaipur
98% Excellent but for one negative....
Did not disappoint as usual
Entrance to the Trident Udaipur
hotel entrance
Hôtel Trident Udaipur
Beautiful especially location
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TravelingWoman001 wrote a review Feb 2016
Henderson, Nevada444 contributions126 helpful votes
5.0 of 5 bubbles
This is an excellent 4.5 star property, part of the Oberoi Group, and worth every star with one exception. The internet charge is high enough to be simply ridiculous and I consider it gouging...when will really good Indian hotels realize how critical free Wi-Fi is to virtually
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Date of stay: February 2016
Response from Trident-Udaipur, General Manager at Trident Udaipur
Responded Mar 12, 2016
Dear Guest, We really appreciate reading your very positive comments following your stay and thank you for taking the time to post your feedback on TripAdvisor. I am glad to know that you enjoyed your stay at Trident Udaipur. It was a pleasure to have been of service to you. Please allow me to explain why there is a charge for internet at our hotel. Quite a few hotels near us provide an average speeds of 2MBPS for which there is no charge. We, at Trident Udaipur provide a speed of 10 MBPS for all our rooms. This speed requires a set up that can be run by experts, and for this very reason we have hired a professional agency that provides an uninterrupted service to the hotel for your convenience. This is the only reason that you find internet chargeable. May I also clarify that we have been advised that we lower down the speed and remove the charges, which we do not agree to as downloads taking thrice as much time can be quite a disturbance. We look forward to welcome you back to Trident on your return to Udaipur. I take this opportunity to assure you of our best services and attention at all times. Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Udaipur. Thank you Best regards Amit Saincher General Manager amit.saincher@tridenthotels.com
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