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Entrance - Picture of SUJÁN Sher Bagh, Sawai Madhopur

Photo: Entrance

‘Good’ - definitely (but well short of ‘Very Good’), but could and should have been much much better
‘Good’ - definitely (but well short of ‘Very Good’), but could and should have been much much better
‘Good’ - definitely (but well short of ‘Very Good’), but could and should have been much much better
‘Good’ - definitely (but well short of ‘Very Good’), but could and should have been much much better
‘Good’ - definitely (but well short of ‘Very Good’), but could and should have been much much better
‘Good’ - definitely (but well short of ‘Very Good’), but could and should have been much much better
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Safariholic wrote a review Nov 2017
Horsham, United Kingdom
+8
I/we have never seen a tiger in the wild, so during the organising and planning stage of our Itinerary of around a month doing the Rajasthan Circuit, visiting Ranthambore NP and getting this stage spot on (maximising chances of seeing tigers - no guarantees, I know), was key and
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Date of stay: March 2017
Response from SUJANFAMILY, Manager at SUJÁN Sher Bagh
Responded Feb 12, 2018
Dear Guest, Thank you for taking the time to write detailed feedback on your stay at Sher Bagh. We are grateful for your comments on our team, the food, service and camp, though we regret that you did not have an enjoyable game drive experience. Please allow us the opportunity to clarify our position and while we do not offer this as an excuse for your grievances, we would like you to know that your comments have been taken on board. All entry and visitation into Ranthambhore National Park is regulated by the Department of Forests of the Government of Rajasthan. Like everyone else, we also adhere to the rules and regulations strictly. Our vehicles enter and exit the park at the same hours that others do. Certain permits allow longer visitation hours into the park than others, and these are for Half-Day and Full-Day game drives, which some of our guests do book. Over the course of your stay there were two vehicles on the Half-Day permit, which explains why they left for the park earlier. While we are not aware what travel agents are charging guests for booking their game drives, we do know that in a shared vehicle jeeps can sometimes be delayed, as other individuals are not always punctual. We do our best to encourage our guests to be ready on time for their game drives. Nonetheless, travel agents we work with do provide a high degree of service to guests on their itineraries and do not make an exception in continuing to provide services for jeep bookings for Ranthambhore. Regarding your delays and grievances on your timings regarding collecting your sharers we very much hope you took this up with your agent directly. We have of course already raised the matter with your local agent and had done so, even during your stay with us. Please rest assured we have also pursued this with the concerned Travel Agent. To further clarify any confusion- it is possible to book game drives directly through us at Sher Bagh provided: a. The preferences and dates for these are shared with us well in advance b. The Travel Agent booking the rest of the itinerary for the concerned guests has not already booked these themselves. Frequently, it is difficult for travel agents to make an exception for the game drives at Sher Bagh whilst organising a client's full itinerary involving transfers, bookings, flights, and so on. Regarding the Camera Fees - as mentioned before, the rules of the National Park are the same for everyone so of course they too will have paid these fees however, we include each and every cost at the time of booking so there is no trouble at the time of entry which perhaps explains why there was no mention. We do hope this helps to explain a few things to you but please do not hesitate to be in touch with our office should you require any further information about safari bookings or should you wish to discuss anything further. We very much hope we will have the opportunity to host you again and have the chance to correct your disappointments. Best wishes, The SUJÁN Family
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