Dear Sir, Greetings from HHI Bhubaneswar….. This has the reference to the feedback sent by you above and further to it, I have personally investigated the matter stated by you in your mail. First of all I out rightly apologize for the inconvenience caused to you due to such an unacceptable behavior by the concerned staff, sir your feedback through this mail has proved to be very useful for the management to take appropriate action against the staff concern and I assure you that such incident will certainly not be repeated in future. It is certainly a mistake on our part for which I once again owe up and apologize to you. Sir I would humbly request you to give us another opportunity to serve you better and I assure you that you will find our services up to your expectations and would certainly be satisfied also. You may call me directly for anything in future on the hotel no or mail me at gmbbsr@hindusthan.com, waiting in anticipation. Warm Regards, Sandeep Sharma