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Interior - Picture of United 21 - The Grand, Pune

Photo: Interior

From Review : A good place gone wrong! of United 21 - The Grand
A good place gone wrong!
A good place gone wrong!
Deluxe room
Deluxe room
Grilling fish
Sachin Rai wrote a review Mar 2018
Bengaluru, India809 contributions81 helpful votes
2.0 of 5 bubbles
It looks grand from the outside and even the lounge and reception looks great, but only if they spend some time, energy and money in hiring better front desk staff. Absolutely cold middle aged men who check you in. There is no smile on their face and their tone is as if they are
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Date of stay: January 2018
Response from U21TheGrand, Front Office Manager at United 21 - The Grand
Responded Mar 30, 2018
Dear Guest, Greetings from United 21 The Grand, Pune! Thank you for taking the time out to share with us your feedback about your visit to our property that helps us serve you better. We are sorry to learn that you did not have a very good experience with us and apologies for the same. It is our constant endeavour to provide authentic hospitality to all who visit us. I have shared your feedback with the team and my associates, and assure you that all your concerns about the front desk staff, the room décor,cleaning and the guest amenities, have been taken up at the highest level and promise you that you will certainly note the changes during your next visit. At United 21 The Grand, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with United 21 The Grand and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to United 21 The Grand, Pune. Warm Regards Jugalkishor Patil
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