Dear Guest, Thank you for taking out the time for sharing your experience with us . I am happy to know that you have enjoyed the accommodation, tranquil environment and the beautiful surroundings at Golden Palms Hotel & Spa i am disappointed to learn about your experience in terms of service sincerely apologize for that. This is certainly not indicative of the level of service that we strive to achieve and I will discuss the matter with my team. I do hope that you have the occasion to visit us again and we assure you of our best service and attention at all times. Best Regards Manoj Kumar AVP Operation