Dear Guest, Thank you for your feedback regarding your visit to Lemon Tree Hotel, Chandigarh. May I apologize for not meeting some of your expectations during your stay. We are sorry you were not happy with the ambience of your room. Our attempt at Lemon Tree is to ensure the hotel is fresh, crisp and clean and we have laid down our processes accordingly. We have noted your observations and have re-briefed our Housekeeping team to strictly adhere to pre-defined procedures and maintain hygiene and freshness at all times. We have also noted your food experience during your stay. We continuously upgrade and refresh our menus and buffet offering at our restaurants to ensure customers enjoy their experience. Based on your inputs we have introduced more continental dishes in the dinner buffet. We are sorry the cleanliness in our hotel did not meet your expectations. We have noted your observations and have re-briefed our Housekeeping staff to follow pre-defined procedures at all times and ensure hygiene and cleanliness in accordance to our defined standards. Please give us an opportunity to make amends. Should you accede to my request, please email me at firstname.lastname@example.org and I will be happy to handle the arrangements personally. Best regards, Ajay Kanojia Hotel General Manager Lemon Tree Hotel, Chandigarh 21 cities. 33 hotels. 3500 rooms. Refreshing India.