Interior - Picture of Fortune Select Grand Ridge, Tirupati
Photo: Interior
From Review : Definitely not a 5 star hotel of Fortune Select Grand Ridge
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Guests
+3
We were told this is a 5 star hotel. It is most certainly only a 2.5. The reception is nice. The staff are not proactive nor attentive. The rooms are spacious. The wifi is terrible The gym has no wifi I had complained on numerous occasions re the wifi. Nothing was really…
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Date of stay: June 2018
Response from FSGR, General Manager at Fortune Select Grand Ridge
Responded Jul 23, 2018
Dear Guest, Greetings from Fortune Select Grand Ridge, Tirupati !! Thank you for your detailed feedback on Trip Advisor. Your feedback is most valuable to us. It is feedback from esteemed guests like you that helps us to constantly improve our systems and procedures and assists us in striving for a better service. I regret to know that your experience at the hotel was not pleasant, I assure you that I have personally interrogated the situation and has taken appropriate action for the rectification of the same. I believe that you will treat this incident as one of the isolated incidents and will not treat this as a part of regular practice. We welcome you once again to experience our hospitality. If I can be of any assistance in the meanwhile please do let me know. With Regards, Harkamal Singh General Manager
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