Dear Prasannjeet, Thank you for your stay at The Manohar Hyderabad. We regret the lapses you faced in the facilities and services but unfortunately you have used our back of the house lift which only our hotel staff use. We have OTIS elevators at lobby, somehow restriction from Tripadvisor doesn’t allow us to attached any picture while reply the feedback otherwise we would have show you our guest elevators. (You may check the pictures in our hotel website www.themanohar.com) Rest of the point we will share with our housekeeping team to ensure such lapses do not occur. We hope you give us a chance to offer you a better experience. Please do contact us at gm@shrishakti.com & 9246228344, if we can be of any assistance. Regards, Rahul Gill General Manager