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Landscape - Picture of Novotel Hyderabad Airport

Photo: Landscape

All good things got nullified by the reception staff behavior, poor service and average breakfast
All good things got nullified by the reception staff behavior, poor service and average breakfast
All good things got nullified by the reception staff behavior, poor service and average breakfast
All good things got nullified by the reception staff behavior, poor service and average breakfast
All good things got nullified by the reception staff behavior, poor service and average breakfast
All good things got nullified by the reception staff behavior, poor service and average breakfast
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Kamal32 wrote a review Jul 2019
Hyderabad, India867 contributions32 helpful votes
+15
The welcome didn't give the feel of a five star property. Check-in counter looked devoid of staff with only one non smiling guy. The staff at the reception counter seemed impolite. I was told that my check-in is 2pm whereas it was 10am according to availability as per my
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Date of stay: September 2018
Response from RaviKhubchandani_NHA, General Manager at Novotel Hyderabad Airport
Responded Aug 13, 2019
Dear Kamal32, We thank you for sharing your valuable feedback with us. We are pleased to learn that you liked our well-appointed room, ambience and the facilities available at the hotel. We have taken careful note of your preference for a bathtub in the room. Please allow us to suggest you to kindly book our deluxe or executive suites in your future stays with us, as they come with bath tubs. We regret the inconvenience caused to you at the time of arrival and during breakfast. Please be rest assured that we have introduced immediate remedial measures to ensure consistent services in future. We request you not to mar your opinion about our hospitality and provide us with another opportunity to welcome you back for a more pleasant experience. Feel Welcome Ravi Khubchandani
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