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Food - Picture of Royal Grand Sharm Hotel, Sharm El Sheikh

Photo: Food

From Review : Bad services of Royal Grand Sharm Hotel
Bad services
май 2017
Явно не 5
march 2015
Понтон
Отдых хороший Но полностью отдохнуть не удалось.
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Other Recent Reviews

Grand sharm
November 2020
claraaoun1182 wrote a review Jun 2018
Beirut, Lebanon332 contributions73 helpful votes
+6
I give only 1 star for exterior design of the hotel only the design of the hotel is very beautiful and the swimming pools are all perfect buttt the food the breakfast lunch and diner are disgusting so bad so bad i can't even talk about the room service are bad you order
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Date of stay: June 2018
Response from RoyalGrand, General Manager at Royal Grand Sharm Hotel
Responded Jul 8, 2018
Dear claraaoun1182 - First of all, let us please thank you for choosing Royal Grand Sharm hotel for your vacation. We are happy that you liked our hotel design and facilities. At the same time, we are sorry that in some of the aspects your expectations were not met. We have guests of different nationalities, so our Executive Chef and his team are doing their best to suit all the tastes. If you informed us during your stay about your dissatisfaction with the food, we'd be happy to prepare some special meals upon your request. Please accept our apologies for inconveniences caused by delayed room service. We are also sorry if you faced some inappropriate attitude from our staff which could have been a misunderstanding because all our team members are being constantly trained in terms of the behavior and communication rules with the guests. Anyway, please be assured that all of your comments have been taken seriously and the proper investigations and actions have been taken place. If you decide to give us another opportunity and come to Royal Grand Sharm in the future, please don't hesitate to contact me directly in case of any requests in advance via info@royalgrandsharm.com. With best wishes, Ayman Elmohammadi
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