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Interior - Picture of Hilton Cartagena Hotel

Photo: Interior

From Review : Basic Hilton, basic service, needs updating of Hilton Cartagena Hotel
Basic Hilton, basic service, needs updating
Basic Hilton, basic service, needs updating
Basic Hilton, basic service, needs updating
Así es el hotel Hilton Cartagena.
The A team!
Vista del hotel desde el evento en la playa.
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Other Recent Reviews

Vida y Viajes wrote a review Dec 2019
Tennessee1,918 contribution302 helpful votes
We had last minute travel changes and stayed for one night. Entering the hotel you'll see this is a dated hotel which needs updating. Check in was smooth, they acknowledged our Diamond level Honors status. We had a top floor room with a great view. However, it was right next to
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Date of stay: December 2019
Response from Vinod A, Director General at Hilton Cartagena Hotel
Responded Dec 2, 2019
Dear Guest, Thank you for your comments about your experience in our property, it is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; the hotel works harder day by day to maintain its facilities in excellent conditions, we sincerely apologize for the inconveniences commented by you. This has been share with all my executive team to review and take the neccesaries corrections. Thanks for visiting our lovely city. We hope you can honor us with your presence once again to give you the servive with the quality and hospitality that you deserve and specially for your loyalty of Hilton Honors membership. Sincerely, Vinod Agarwal – General Manager.
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