Dear Guest, Thank you for your comments about your experience in our property, it is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; the hotel works harder day by day to maintain its facilities in excellent conditions, we sincerely apologize for the inconveniences commented by you. This has been share with all my executive team to review and take the neccesaries corrections. Thanks for visiting our lovely city. We hope you can honor us with your presence once again to give you the servive with the quality and hospitality that you deserve and specially for your loyalty of Hilton Honors membership. Sincerely, Vinod Agarwal – General Manager.