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Window View - Picture of Sofitel Chengdu Taihe

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From Review : Fading grandeur of Sofitel Chengdu Taihe
Fading grandeur
restaurant eurpoéen
Hotel Lobby
Hotel across Jinjiang River
Jonathan W wrote a review May 2017
Hong Kong, China327 contributions50 helpful votes
3.0 of 5 bubbles
This was one of the first hotels in Chengdu and sadly it is showing its age . The running machines in the gym need replacing and generally this hotel gives the impression of faded glory . A redecoration is needed to restore its glory .
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Date of stay: May 2017
Response from WinneySHENG, Secretary to the General Manager at Sofitel Chengdu Taihe
Responded Jul 2, 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Taihe Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a hotel who served Chengdu people for more than 14years, we truly know that our facilities cannot compete with new hotels opening in Chengdu, nevertheless, we believe that what really makes a hotel an outstanding one is its heartful services. Besides our annual investment for maintenance and refurbishment, our continuous pursuit for service excellence allow us to keep a great reputation in Chengdu as well as for Sofitel Brand. Please rest assured that we are making every efforts to make a satisfying experience for everyone of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Chengdu Taihe
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