Dear Sheniz M, Thank you for the constructive feedback shared during your recent stay with us. We have reviewed the issues as mentioned with respective departments. Service and products standard should not be compromised and hence the management is taking these issue seriously. Rest assured that we will ensure corrective measure in place to provide a better service to our guests. Thank you once again for writing to us. We look forward to your next stay for us to be in better service to you again. Regards, Belinda Fung General Manager Dorsett Grand Chengdu