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Window View - Picture of Kempinski Hotel Shenzhen

Photo: Window View

From Review : Need improvement of Kempinski Hotel Shenzhen
Need improvement
客房
硬體精緻且氣派但服務品質普普,不划算
硬體精緻且氣派但服務品質普普,不划算
酒店外景
View from 12th floor room
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Other Recent Reviews

Felix S wrote a review Mar 2018
Jakarta, Indonesia339 contributions59 helpful votes
+3
Location is nice, near Metro Shenzhen Houhai Station (MRT/MTR), near shopping area & many restaurant (Coastal City, etc). Friendly reception staff but need to improve for english. Leave message to the hotel for honeymoon but it's useless. Thanks.
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Date of stay: March 2018
Response from LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen
Responded Mar 21, 2018
Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Your kind comments therein are truly appreciated and we would like to take this opportunity to convey our most sincere apologies for the unpleasant experience you encountered this time Please rest your assure that we will take your valuable comments very seriously, and the necessary English retraining is taking in place to avoid the same situation happen again in the future. Once again, many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards Lynn Xiao
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