Interior - Picture of Golden Temple Hotel, Siem Reap
Photo: Interior
From Review : Awesome hotel BUT did not mail our postcards as promised and paid for of Golden Temple Hotel
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Guests
+12
We loved our time at the Golden Temple. Clean, quiet, comfortable. Staff was very friendly. We received lots of little extras (fruit in room, welcome snacks/drinks/towels, free t-shirts, dinner, lunch and massages). The guest happy hour was also very pleasant, except for…
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Date of stay: March 2016
Response from GTRSD, General Manager at Golden Temple Hotel
Responded Jul 13, 2016
Dear MissMandaMay, Greeting from Golden Temple Hotel, It was an honor and valuable occasion to accommodate you in our property, Thanks for your time to share your amazing experience of your recent stay with us in March 2016 while you are here to visit Cambodia, Kingdom of wonder. I'm delighted to read that you had incredible time with us. Your review could mean enough to us and we really appreciated your signing the praises of the hotel's facilities and hospitality delivered by our local Khmer team here. We encourage going the extra mile and your appreciation is vital for us. After receiving your review on TripAdvisor regarding to the post cards; I have rechecked with my colleague who received the post cards and she had posted to the post office and I had no doubt that my staff had taken them to the post office, but thought they may have been misplaced somewhere at the post office, we also went to the post office and double check with them, they clearly mentioned that they already sent to your address and said that it will take about two to three months to arrive. I understand that it is already three months but you still don’t receive it. If It is good as they said, you can still plan on receiving them, but if you don’t receive it; then we will check with post office here again. I’m terribly sorry for the inconvenience caused and sorry that you did not receive our response to your e-mail below regarding to the post card that we did. I trust you are well and please let me know when you plan to return so that I can personally assist you with your accommodation requirements. Luon Thea (Mr) General Manager E. gm@goldentempleresidence.com/ gm@goldentemplehotel.com/ gm@goldentemplevilla.com
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