Dear Valued Traveller, Thank you very much for your positive review of your recent stopover with us at BurJuman Arjaan by Rotana Dubai. It is with much pleasure I read your kind acknowledgement of our warm hospitality and adequate facilities. I am glad that you found the attachment to the mall and metro convenient for the purpose of your stay. With regret I read that you had to wait for your room to get ready, this due to the fact that the hotel was sold out during the period of your stay. Please be assured that our Front Desk and Housekeeping team do their utmost best to facilitate efficient check-in. Please accept my apologies, at the same time I thank you for your understanding. In regards to your comment about internet charges, indeed internet is chargeable in our apartments, however, complimentary offered in our lobby. Since 1st January, complimentary WIFI will be included in our room rate when booking through our branded website Rotana.com. Therefore we recommend making your future bookings for any Rotana Hotel on Rotana.com to enjoy this benefit. I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and look forward to welcoming you back to BurJuman Arjaan by Rotana Dubai in the future. Sincerely, Ulrike Andorff General Manager