Dear Nathalie25a, Thank you for sharing a review of your stay at Sofitel Dubai Downtown on TripAdvisor. I am very happy to read your complimenting review and your recognition of Abbas' efforts. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. Looking forward to welcoming you again on your next visit to Dubai to renew this remarkable experience. Warm regards, Klaus Assmann General Manager