Dear Deji B, Thank you for taking the time to post your review of your recent experience at our resort. I appreciate your honest and constructive feedback and please know that I will review and discuss your comments with the teams involved. I genuinely apologise that we were not successful in providing you with a great first impression of our resort and services. We hope to have the opportunity to welcome you back to our resort so that we can provide you with the true Ritz-Carlton experience. Best regards, Richard Collins General Manager The Ritz-Carlton, Dubai