Dear bnghanem, I would like to take this opportunity to thank you for your feedback that you left after staying with us at Crowne Plaza Dubai - Deira. It is always refreshing to receive positive comments and I have shared your feedback with all the departments, we pride ourselves in providing the best service possible and ensuring every guest has a great experience. I also want to apologise as we are lack of staffs at the Spa team at the moment as some are on annual leave and thank you for understanding that. We look forward to welcome you back in the near future, Kind regards, George Koumendakos, General Manager.