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Cabanas that can be rented for the family - Picture of Sofitel Dubai the Obelisk

Photo: Cabanas that can be rented for the family

From Review : Great hotel to stay, disappointing after stay service of Sofitel Dubai the Obelisk
Cabanas that can be rented for the family
Received complimentary refreshments
Great hotel to stay, disappointing after stay service
Lanvin Tolietries
panoramic view of room
Great hotel to stay, disappointing after stay service
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dinu79 wrote a review Apr 2021
Dubai, United Arab Emirates211 contributions51 helpful votes
+13
My stay was comfortable, all staff were very courteous in the service, manners and hospitality. The best guest service ever received from any hotel staff. I checked out from hotel on 26 April. I was surprised to get an email from hotel on 29 April stating that I had to pay
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Date of stay: April 2021
Response from Ammar Hilal, General Manager at Sofitel Dubai the Obelisk
Responded Apr 30, 2021
Dear Dinu79, Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Obelisk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Dubai The Obelisk, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ammar Hilal Managing Director Raffles Dubai & Sofitel Dubai The Obelisk
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