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Pool - Picture of Jumeirah Zabeel Saray, Dubai

Photo: Pool

From Review : Best when the deals aren't on! of Jumeirah Zabeel Saray
Best when the deals aren't on!
Sunbeds by the pool
Grand resort, pure luxury
The lobby
B/fast room! (Imperium)
Pool time
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Caitlinhardie wrote a review Jun 2016
Glasgow, United Kingdom94 contributions43 helpful votes
Took my mum on a girlie shopping trip to Dubai for 5 nights. Visited the hotel 5 times so expected to get the same treatment as always. Hotel was at full capacity therefore very very busy: was difficult to find sun loungers anywhere! Also left an important letter from home in
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Date of stay: June 2016
Response from JZS_Management, General Manager at Jumeirah Zabeel Saray
Responded Jun 13, 2016
Dear Guest: I appreciate your loyalty to Jumeirah Zabeel Saray and thank you for taking the time to share your review following your recent stay at Jumeirah Zabeel Saray. I am sorry to read that there were aspects of your experience that did not meet your expectations on this visit and I would like to express my personal apologies that you left the hotel feeling dissatisfied. Rest assured that your feedback in regard to the lack of sunbeds has been shared with my Team for remedial improvement. I truly hope you will regard such experience as an isolate case rather than the norm, and not a representation of the very high standards Jumeirah is renowned for. Once again, please accept our apologies for the short comings and we hope to welcome you back in the near future, giving us the opportunity to redeem ourselves. Sincerely, Fernando Gibaja General Manager
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