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Balcony - Picture of Anantara The Palm Dubai Resort

Photo: Balcony

Overall a great stay but disappointed by the Afternoon tea in the lotus lounge
Belle et spacieuse chambre
Overall a great stay but disappointed by the Afternoon tea in the lotus lounge
Building works
Not a good experience this time
Belle et spacieuse chambre
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David wrote a review May 2019
Newcastle, United Kingdom76 contributions85 helpful votes
+3
We stayed over the weekend at the beginning of May. We had 2 swim up lagoon access rooms which we really enjoyed although they were a bit more basic inside than we expected. Crescendo was great for breakfast and dinner and enjoyed sitting outside. We also enjoyed great
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Date of stay: May 2019
Response from Jean-François L, General Manager at Anantara The Palm Dubai Resort
Responded May 11, 2019
Dear david m, Thank you very much for sharing your experience with us on TripAdvisor. We appreciate you highlighting some positive aspects of your stay, however, it is sad to know you left feeling disappointed with the lack of a response following your visit to the Lotus Lounge for Afternoon Tea. My team has been in contact with you and I would like to re-assure you that we take pest control very seriously. Please rest assured we have addressed the concern you brought to our attention with the concerned department head to avoid re-occurrence. I would like to express my sincere apologies together with the assurance that we will take the necessary corrective action. We hope you also have many fond memories of our resort and it would be our great pleasure welcome you again. Thank you again and kind regards, Jean-François Laurent General Manager
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