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Pool - Picture of Anantara The Palm Dubai Resort

Photo: Pool

From Review : True five star resort but extortionate prices for drinks. of Anantara The Palm Dubai Resort
True five star resort but extortionate prices for drinks.
Swim-up pool room
Anantara The Palm Dubai Resort
View from Deluxe Lagoon Access Room
Beautiful hotel
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leek1972 wrote a review Mar 2017
Swindon, United Kingdom617 contributions183 helpful votes
+7
We have just returned from spending a week, half board at the Anantara and looking back we have mixed feelings about this hotel resort. There's no doubt about the five star pedigree of this resort and in terms of luxury and surroundings all boxes get a tick from us. We stayed
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Date of stay: March 2017
Response from Jean-Francois L, General Manager at Anantara The Palm Dubai Resort
Responded Mar 7, 2017
Dear Mr. leek1972, Thank you for sharing your stay experience in TripAdvisor, and gave us constructive feedback which is very much appreciated, as we believe that is trough our guest's comments that we can continuously improve our services and facilities. I appreciate that you highlighted areas such as our beautiful lagoons, architecture, ambiance and most important our 5 star service provided by our Anantara Ambassadors. Please receive my sincere apology for the areas where you did not find your experience at our property meeting your expectations such as the price of the drinks. In which I would like to add that our selling prices are very much aligned with the rest of the five star properties in Dubai. The alcoholic beverages are unfortunately quite on the high side due to several regulations and tax that we aren't able to control. This is the reason why we have implemented an Happy Hours from 3PM to 10PM, split in several different outlets, to provide our guests the opportunity to have few drinks at unique and unbeatable value. Regarding the location, we are strategically located and the end of the Crescent Palm to offer amazing views from Dubai far away of the crowd and busy city of Dubai. However, we know our guest may would like to sightseeing while they are in the property and we offer daily complementary Trips to Mall of Emirates. Thank you once again for your feedback and I invite you to contact us directly if you decide to visit us again. We will make sure you will receive the most competitive offer been a returning guest and you might want to try our lagoon access room in the hotel which are unique in all Dubai. Kind regards, Jean-François
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