Dear Alexa S, We would like to thank you for taking the time to share your complimenting feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. Your acknowledgements and special mention will be shared with our team who are eager to hear from you, our guests, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. We do look forward to welcoming you back soon and create many more Magnifique experiences for you. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm, Dubai