Entrance - Picture of Sanctuary Luang Prabang Hotel
Photo: Entrance
From Review : Friendly Staff, Great Location, Clean Room of Sanctuary Luang Prabang Hotel
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Guests
+3
We stayed for 4 nights at this property from 19-24 July. It is located within walking distance to restaurants, supermarket, massage parlors, night market, museum, temples, alms-giving and other amenities. The check in was swiftly done by Lou (front desk reception). When we…
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Date of stay: July 2017
Response from Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Luang Prabang Hotel
Responded Jul 24, 2017
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team, we wanted to thank you for the kind review you posted on us. Know that it goes heartening us. We are pleased to have been able to bring you satisfaction and that you have passed an agreeable stay among us. We also enable our guests to stay in a nice place with rooms that are comfortable, ergonomic and full of charm. On the other hand, we apologize once again for the inconvenience you have experienced in your bathroom. Hopefully we hope you enjoyed your room, and the view of our exotic garden and pond. As you have mentioned, our hotel is located on the UNESCO peninsula. Is advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong. We are very disappointed not to have been able to bring you satisfaction concerning the cooking. Indeed, our manager Henri-Pierre, has taken into account your remarks, and we make sure that you find a total satisfaction. Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our team, Once again I wanted on behalf of the whole time to apologize for all the inconvenience you encountered, Hoping to welcome you again very soon to prove that we have been able to consider your comments, please accept our respectful greetings, Marion Dukiel – Assistant Sales & Marketing
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