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Window View - Picture of InterContinental Sofia

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From Review : Amazing place, but lacking service of InterContinental Sofia
Amazing place, but lacking service
Fully enjoyed
Fully enjoyed
Steps away from museums
Still an amazing hotel , just so luxurious
Still an amazing hotel , just so luxurious
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Other Recent Reviews

kristina f wrote a review Nov 2018
Brno, Czech Republic23 contributions6 helpful votes
One of the most beautiful rooms I’ve ever staied at. Great location, great view, great design. Bed was super comfortable, lovely balcony, beautiful bath in the middle of the bathroom. I have to say receptionist had fallen from out of space. My friend’s husband booked the room
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Date of stay: November 2018
Response from AngeloZuccala, General Manager at InterContinental Sofia
Responded Nov 26, 2018
Dear kristina f, I am very happy to read you enjoyed our beautiful room and location. However I deeply regret reading your other comments and I would like to sincerely apologise about your experience with the reservation made by your friend's husband and the way we handled it. Your feedback is very important for us and helps us identify and solve issues such as this one so we can re-train the concerned team member. Again, please accept our apologies. Kind regards, Angelo Zuccala General Manager
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