Food - Picture of Opus Bar & Grill, Singapore
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From Review : Inconsistent standard of Opus Bar & Grill
Opus Bar & Grill
695 reviews
#162 of 11176 restaurants in Singapore
Visited Opus twice over the past two months. The first experience was brilliant. The medium OP Rib was perfectly cooked and service was impeccable. However, my second visit last night was disappointing. Ordered a medium OP Rib that was served burnt and almost well done. The…
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Date of visit: May 2016
Response from HiltonSingapore, Opus Bar & Grill Manager at Opus Bar & Grill
Responded May 12, 2016
Dear Gho37, Thank you for dining with us at Opus Bar & Grill over the past two months, we really appreciate your feedback and insights. Whilst it is a pleasure to learn that you enjoyed an outstanding experience on your first visit, it is regrettable that your most recent visit fell below your expectations. I have shared your valuable feedback with our team so that we continue to ensure the integrity of the exceptional quality of beef that we offer, as well as the consistency of high standards expected of Opus. We sincerely hope that you will give us another opportunity to give you the memorable Opus dining experience that our team is truly capable of delivering. Please do not hesitate to contact me directly at Mauro.SerraJotto@hilton.com, so that I can personally take care of your next visit. Once again, we thank you for your valuable feedback. Best regards, Mauro SerraJotto Opus Bar & Grill Manager
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