Dear step750, Thank you for choosing Pan Pacific Singapore as your choice of accommodation. Located in the heart of Marina Bay, our guests do enjoy our accessible location connected to three adjoining shopping malls, and in close proximity to Promenade and CityHall MRT stations which provide efficient and quick transportation to other areas of Singapore. The hoel is also within walking distance of local attractions in the district and we are glad that the convenience of our location enhanced your experience. While we strive to deliver seamless yet personalised check-in and check-out experiences for all our guests, the waiting time to check in occasionally varies depending on the volume of guests. We apologise for the delay that you experienced and have shared your comments with our Front Office team who continually seek ways to enhance our guests’ experiences. We appreciate your time in sharing this review and hope to welcome you back again soon. Best regards, Annie Choy Director of Marketing Communications