Dear Jophine21, Thank you for staying with us at Swissôtel The Stamford! We are delighted that you appreciated our new technology of the assisted check-in check-out system, which greatly minimises queuing time and is user-friendly and expedient. We appreciate your kind compliments for Kimi's warm friendly service in looking after you exceptionally! It is also wonderful to learn how very much you enjoyed your comfortably elegant new room with its breathtaking views, our central city location and warm Swiss hospitality in making each and every guest's stay so special! We look forward to welcoming you back soon! Warm regards, Jacqueline Poey Hotel Manager